New York City’s 311 service expands to subway system for homeless assistance


NEW YORK CITY (WABC) – New York City’s 311 service extends to the subway.

For the first time, New Yorkers will be able to request outreach assistance for those suspected of being homeless.

New York City Mayor Bill de Blasio made the announcement on Friday, along with the Department of Homeless Services, the Department of Information Technology and the Metropolitan Transportation Authority.

“New York City’s 311 system continues to lead the way in connecting New Yorkers to all the services our city offers,” said Mayor de Blasio. “This upgrade will provide an important resource for improving the passenger experience in the system and connecting our most vulnerable neighbors to the services they need, and I am grateful for the MTA’s partnership.”

New Yorkers will be able to report problematic conditions at subway stations and identify non-aggressive begging.

The city says the 311 is a way to help people in need access services.

New Yorkers should continue to call 911 if they see dangerous or illegal activity on the subway.

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