Record Recovery: Two Industry Trends to Watch | Legal assistance in the United States


In litigation, the case retrieval process has not always been the fastest to evolve with new technologies. In fact, it’s only been a decade since document scanning became a common practice rather than a special request.

As the document recovery industry continues to evolve, many technologies are helping recovery providers better meet customer needs and address growing security and privacy concerns.

Trend #1 – Artificial Intelligence

The use of artificial intelligence (AI) is beginning to become mainstream in the legal profession as well as within the legal services industry. From contract review and negotiation to predictive analytics and legal research, AI has many applications in the legal industry. For record retrieval, AI can enable delivery of records by case, in chronological order, while providing record summaries.

Specific to the healthcare industry, the global healthcare big data analytics market is expected to reach $67.82 billion by 2025, according to a recent report. report from Allied Market Research. It is also speculated that the implementation of big data analytics by healthcare organizations could result in more 25% reduction in annual costs in future years.

But of course, big data can only be applied to digitized documents, which means that the more digital documents are widely adopted at all levels, the more easily accessible documents are also the subject of litigation.

The organization that law firms, corporations or insurance companies choose as their records retrieval partner is more important than ever. In choosing the best provider for your litigation support services needs, careful consideration should be given to technology, customer service, and the partner’s ability to keep up with industry trends and innovations. .

Question to ask potential recovery providers: “What new technology is your organization choosing to invest in over the next few years?”

Trend #2 – Improved Cybersecurity

In 2021, almost 40 million patient medical records have been compromised (Based on incidents reported to the feds.) And those are just those reported. Outside of sensitive health information, breaches impacting financial data constantly make headlines and cost businesses more and more. In 2021, the the average cost of a data breach reached $4.24 million per incidentthe highest in 17 years.

With the increasing frequency and cost of data breaches, expect cybersecurity to remain a priority across all industries.

With sensitive data at stake, any recovery provider you engage with should place a strong emphasis on cyber ssecurity and protection of sensitive data.

Question to ask potential recovery providers: “How do you protect data?

When looking for a records recovery partner, ask if they have certification from a reputable independent auditor to ensure that all systems, processes and controls are both SOC 2 Type 2 compliant. and HIPAA. Anything less, and you could put sensitive data and information at risk.


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